Vertafore Velocity Agents Reach the Independent Agency Desk

On October 15, 2026, Vertafore announced general availability of two AI agents for independent insurance agencies, the Velocity Policy Intake Agent and the Velocity Policy Check Agent. General availability means any eligible customer can turn them on, not just a test group.

Here's our honest take. Vertafore is putting AI agents inside the systems many agencies already run, and that's a real step. The time figures it shares come from its own testing, so we'd treat them as a starting point, not a promise. If you own an independent agency, the useful question is whether your data and your process are ready for the agents to work on, before you switch them on.

Two agents inside the agency system

An agency management system is the software an agency uses to store clients, policies, and activity in one place. AMS360 and Sagitta are both Vertafore agency management systems. AgencyOne is the Vertafore product named alongside AMS360 for Policy Intake.

According to Vertafore's press release on the two Velocity agents, Policy Intake is live in AgencyOne with AMS360 and in early access for Sagitta, while Policy Check is live in AMS360. Early access, for Sagitta users, means Policy Intake is available to a limited group first. The release doesn't list Policy Check for Sagitta, so we wouldn't assume it's there yet.

An AI agent is software that carries out a multi-step task on its own, then hands the result to a person. Both of these agents work on policies, the documents an insurer issues that spell out what's covered.

What policy intake involves

Policy intake is the work of getting a policy's details into the agency management system: named insureds (the people or businesses the policy covers), coverages, limits, and dates. In some agencies, a customer service representative, or CSR, keys that data in by hand from the policy documents.

Vertafore reports a result from its early adopter testing on one kind of policy, a typical Commercial Property and General Liability package. With the Policy Intake Agent, creating and reviewing that policy took up to 87% less time. A package policy combines more than one coverage in a single policy. Commercial Property covers a business's buildings and contents. General Liability covers claims that the business caused injury or damage to others.

That's an "up to" figure from Vertafore's testing. Vertafore gives no baseline hours and no count of agencies tested, so we can't say what the 87% is measured against.

What policy checking involves

Policy checking is comparing the policy an insurer issues against what the agency requested and what the client was promised. It's how an agency catches a wrong limit, a missing coverage, or a wrong deductible before the client relies on the policy.

Vertafore says early testing shows the Policy Check Agent can reduce policy-checking time by up to 90% per line of business. A line of business is a category of insurance, such as commercial property or general liability.

Again, that's Vertafore's own "up to" figure, not an audited result at a customer. We'd read it as the best case Vertafore saw in testing.

Why checking matters for E&O

Agency owners carry E&O exposure. E&O, or errors and omissions, is the risk that a mistake by the agency, such as a policy that doesn't match what the client asked for, leads to a claim against the agency.

For context, claims data for 2020 from the insurer Swiss Re Corporate Solutions, reported in IA Magazine's 2021 look at the top causes of agency E&O claims, found that failure to procure coverage, meaning the agency didn't obtain the coverage the client asked for and was quoted, caused about 30% of agency E&O claims. The same data showed commercial lines, meaning insurance for businesses rather than individuals and families, made up about 60% of all agency E&O claims.

That's why policy checking matters beyond the hours it takes, and why it's worth asking how much time your team actually has for it. It's careful work that depends on attention to detail.

We won't claim these agents reduce E&O claims. Vertafore's release, as we read it, doesn't say that. What we'd say is that an owner thinking about E&O should care about how checking gets done, whether by hand or with help.

Respecting the people who do this by hand

None of this means CSRs have been doing intake or checking wrong. Keying a policy carefully and reading it line by line against the request takes skill. A CSR who knows the carriers, the insurance companies the agency places business with, often spots problems a quick read would miss.

The case Vertafore makes is about time. If intake and checking take less of a CSR's day, there's more time for servicing clients. There's also more time for remarketing accounts, meaning shopping a renewal with other carriers. That's the payoff an agency owner would want from these agents.

Agents like these handle the repetitive part. The judgment about what's right for the client stays with the CSR and the owner.

Getting an agency's data ready

Here's our read on the gap. The agents are available, but they work on the data and process your agency already has. If your policy records are inconsistent, the agent starts from a messy base.

So we'd start with a look at your own records. Pick one line of business your agency writes often, then pull a sample of recent policies. Check whether the key fields are filled in the same way across them.

Next, write down how your best CSR does intake and checking on that line, step by step. Note the exceptions, such as carriers whose documents look different. That written method is what you'd compare the agent's work against.

Turning the agents on one line at a time

We'd switch on one agent, on one line of business, before anything else. Policy Check is a natural place to start if you're on AMS360, because its output is a review a person can read and confirm.

For the first few weeks, have a CSR review every result the agent produces. Count how many it gets right and note where it misses. When the count holds steady, the review can get lighter, but we'd keep a person signing off on anything that goes to a client.

Measure the time, too. Note how long intake and checking take on that line today. After a month, check again. That gives you your own number to set next to Vertafore's "up to" figures.

If your number comes in well below Vertafore's, that's still useful. It may point to inconsistent records, a carrier whose documents the agent handles poorly, or a step your CSRs do that the agent skips. Fix what you find, then test the same line again before adding a second one.

Where this leaves smaller agencies

Some independent agency owners worry about being outrun by bigger agencies that already automated their back office. Vertafore says it supports over 95% of top agencies and insurers, which is its own claim. If that's right, agencies of different sizes may end up with access to the same agents.

That makes readiness the difference, in our view. The agency that knows its data, writes down its process, and checks the agent's work will get more out of the same software.

We've covered nearby ground before in a look at AI and small commercial insurance accounts. Both pieces come back to the same question: whether the agency is ready to put AI on its own work.

Questions agency owners ask about Velocity agents

What are Vertafore's Velocity Policy Intake and Policy Check agents?

They're two AI agents Vertafore made generally available to independent agencies on October 15, 2026. Policy Intake enters policy data into the agency system, and Policy Check compares issued policies against what was requested.

How should an agency get ready for AI policy checking?

Pick one line of business, check that your policy records are consistent, and write down how your best CSR checks a policy. Then have a person review every result the agent produces until it proves reliable.

How much time can the Velocity agents save?

Vertafore says its testing showed up to 87% less intake time on a typical package policy with Policy Intake. It also says Policy Check showed up to 90% less policy-checking time per line of business. Those are Vertafore's "up to" figures, with no baseline or agency count given.

If you want the long version of how we think about readiness, Start with a FREE quiz and Get Your AI Score.